Watch Care & Servicing

You can find below all the information you need to take care of your Biatec watch and service it periodically. If you have any question which is not answered in this page please feel free to contact us anytime, we’ll be glad to reply quickly and solve all your issues.

Taking care of your watch

SHOCKS
Although all Biatec watches are tested for resistance, you should still avoid violent shocks. Apart from damaging its appearance, this can cause premature wear in materials and components, which may affect the performance of the watch.

EXTREME TEMPERATURES
Please avoid exposing your watch to extreme temperatures above 50°C/122°F and below 0°C/32°F or to sudden temperature changes. A sharp change in temperature can cause condensation under the crystal of your watch.

MAGNETISM
Avoid leaving your watch close to equipment that can produce strong magnetic fields such as speakers, refrigerators, mobile phones, or magnets on bags or boxes, etc as these may affect the performance of your watch. We also recommend that you remove your watch when you go through the body scanner at the airport. Throughout everyday life, we are often exposed to magnetic fields that may cause timepieces to run slower, excessively fast, or even stop. If necessary, a simple demagnetization process can be performed by a professional watchmaker, before resetting the time.

CORROSIVE MATERIALS
Avoid all contact with corrosive materials (acid, perfumes, carbonated beverages, etc.) as they are likely to damage the water-resistant seals.

SETTING DATE
Please avoid correcting the date and month between 9:00 PM and 3:00 AM.

All our watches have been designed for intensive wear and are tested for impact and shock resistance. However we do not recommend you to play any high-impact sports while wearing a Biatec watch.You should be careful especially if you want to play tennis or golf or other sports where there is a big impact for your hand which can result in a big shock for your watch.

Every Biatec watch has its water resistance engraved on the caseback or it is written in the owner’s manual. Before using your Biatec watch in water, there are some things you should take care about to ensure proper protection against water:

• Verify its water-resistance with a Biatec Official Service Centre within 12 months from your purchase.
• Ensure the crown is fully pushed in or screwed down (if your watch has screw-down crown)

Our leather straps have higher resistance against water than standard market straps. However we do not advise you to use leather straps in water because they can be deformed/discoloured especially by salted water. After exposure to salted water, rinse the watch in fresh water and then dry it.

The table below indicates appropriate activities for the watch depending upon its water resistance:

30 Metres / 100ft - Splashes

50 Meters / 165 ft - Shower

100 Meters / 333 ft - Swimming and Snorkeling 

>= 200 Meters / 660 ft - Diving and deep sea diving

Hand-wound watches: You should wind your mechanical watch every day. Winding is complete when you feel a little resistance of the crown. To avoid overwinding please do not continue to turn the crown once you start to feel its resistance.

Automatic watches: This kinds of movements are wound automatically by wearing the watch on the wrist. You can also wind it manually by turning the crown in the neutral position.

Even if you have not worn your timepiece for a while, you should wind your mechanical (automatic or hand-wound) watch at least once a month. This helps keep the movement components well lubricated.

You should clean your watch regularly (at least once every 2-3 months) with warm water, rinse it with fresh water, and dry it with a soft cloth. This simple actions will limit the abrasive or corrosive effects of chlorine, sea water, sand and perfume.

For leather straps we recommend you use special deodorants from Heli or any other company.

Servicing Your Watch

If you need to service your watch, please send it to the following address:

Biatec Watches, s.r.o.
Pod drahami 11/A
96001 Zvolen
Slovakia
Phone: +421 918 244 669

REFUNDS FOR RETURNS UNDER WARRANTY
If there is a problem while your watch is protected by our warranty, we will gladly refund you shipping fees up to 50 EURO!

AFTER WARRANTY EXPIRES
If your watch needs servicing of any kind after our warranty has expired, we will gladly repair it. However shipping fees will be at your own expense.

IMPORTANT INSTRUCTIONS
While sending a watch back to us for the repairing/servicing, please do not send the whole watch box! It is very heavy and costly. Only send the watch itself and the related stamped warranty card! Just wrap the watch safely into a bubble foil a few times and send it inside a solid carton box. Please always use a courier service like FedEx or UPS. Make sure the watch is fully insured, trackable and properly packed.

We recommend you to send your watch for recurring servicing every 3-5 years depending on the overall condition of your watch and the way you wear it. If the watch is keeping good time and you are wearing your watch in a gentle and regular way it will be enough to send it every 5 years.

However, if you wear your watch when showering, swimming or under extreme enviromental conditions such as very hot or cold temperaturs, you may want to send it even sooner (every 3 years would be better).

Periodical service

• Disassembling of case and movement
• Cleaning and lubrication of all movement parts
• If neccessary, replacement of destroyed parts (at extra charge)
• Reassembling of case and movement
• Check and regulation of proper timing
• Waterproofing

Price: 200€

Case polish

• We will polish and brush your watch case so it will be completely refurbished and will look in mint condition. This service also includes buckle polishing.

Price: 200€

Full servicing

• Case and buckle polishing and brushing
• New watch strap (included in price)
• Complete movement lubrication and reassembling
• Time and functions checking and regulating
• Waterproofing

Price: 450€

Custom service

• We can detect problems of any kind as per your request
• We can replace worn or destroyed parts and components
• We can fix all defects of the movements or change them
• We can accurately regulate the watch for proper timing and check for waterproofing
• The price will be calculated based on your specific needs

Price: Individual according to requirements

We do our utmost to answer all your questions and provide personal and professional advice and assistance. After purchasing your Biatec timepiece you will be pleased to know that our after sales service remains at your disposal if any problems or mishaps do occur. Please feel free to contact us anytime.