Privacy Policy
Effective from: 1 October 2026
Biatec Watches, s.r.o. respects the privacy of its customers and website visitors and processes personal data in accordance with applicable data protection laws, in particular Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”) and applicable laws of the Slovak Republic.
This Privacy Policy explains what personal data we process, for what purposes and on what legal basis, who may receive the data, how long we retain it, and what rights you have in relation to the processing of your personal data.
1. DATA CONTROLLER
The controller of your personal data is:
Biatec Watches, s.r.o.
Mlynská 158/18
962 33 Budča
Slovak Republic
Company ID (IČO): 50 792 911
Tax ID (DIČ): 2120477194
VAT ID: SK2120477194
Registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, Insert No. 31699/S.
E-mail: info@biatecwatches.com
Phone: +421 918 244 669
Website: www.biatecwatches.com
Showroom, service and correspondence address:
Pod dráhami 11/A
960 01 Zvolen
Slovak Republic
2. PERSONAL DATA WE PROCESS
Depending on how you interact with us or use our services, we may process in particular:
• first and last name
• billing and delivery address
• e-mail address
• telephone number
• information about orders and purchased products
• billing and payment information
• information required for delivery and customs clearance
• customer communications
• information relating to warranties, claims and servicing
• information about your watch, including model, serial number, date of purchase, warranty status and service history
• information maintained in the Biatec Digital Product Passport system
• information submitted through contact forms
• information relating to newsletter subscriptions
• technical information relating to the use of our website, such as IP address, device type, browser, operating system and information collected through cookies and similar technologies
3. ORDERS AND PURCHASE CONTRACTS
When you place an order, we process personal data necessary in particular to:
• receive and process your order
• conclude and perform the purchase contract
• issue invoices
• receive and record payments
• communicate with you regarding your order
• deliver your order
• process withdrawals, claims or other customer requests or rights
The legal basis for this processing is primarily the performance of a contract or taking steps prior to entering into a contract and compliance with the legal obligations of Biatec Watches, s.r.o.
Data that we are required to retain under accounting, tax or other applicable laws is retained for the period required by those laws.
4. PAYMENTS
Depending on the payment methods currently available, customers may pay in particular by:
• bank transfer
• Stripe
• PayPal
When payment is made through an external payment service provider, the information necessary to process the payment may be processed by that provider in accordance with its own privacy policy.
Biatec Watches does not store customers' complete payment card details where the payment is processed directly by an external payment service provider.
5. DELIVERY AND CUSTOMS CLEARANCE
For the purpose of delivering orders, we may provide necessary personal data to shipping providers, in particular:
• DHL Express
• Slovenská pošta (Slovak Post)
• another carrier selected for a particular shipment
Such information may include your name, address, e-mail address, telephone number and information necessary to deliver the shipment.
For international shipments, we may also provide necessary information to customs authorities, carriers, customs representatives or other parties involved in customs clearance where this is necessary to comply with legal obligations or to deliver the shipment.
6. WARRANTY, CLAIMS AND SERVICE
When providing warranty services, handling claims or carrying out warranty or out-of-warranty servicing, we may process in particular:
• first and last name
• address
• e-mail address
• telephone number
• information about the watch
• model and serial number
• date of purchase
• warranty information
• description of the defect or service request
• service and claims history
• related communications and documentation
The legal basis for such processing is primarily the performance of a contract, compliance with legal obligations and, where appropriate, our legitimate interest in maintaining service records, protecting legal claims, preventing fraud and ensuring proper servicing of Biatec products.
7. BIATEC DIGITAL PRODUCT PASSPORT
For selected Biatec watches, we operate the Biatec Digital Product Passport system.
Within this system, we may record in particular:
• name of the owner or customer
• e-mail address
• telephone number, if provided
• watch model
• serial number
• date of purchase
• warranty information
• service history
• information relating to ownership, servicing and the lifecycle of the watch
The purpose of this processing is to maintain the digital product passport, record warranty and service history, provide customer support and help protect the authenticity and service continuity of the product.
The Digital Product Passport is not a condition for obtaining the 5-Year Biatec International Warranty unless otherwise stated in the applicable warranty terms.
Personal data contained in the Digital Product Passport is processed only to the extent necessary for these purposes.
8. CONTACT FORMS AND COMMUNICATION
If you contact us through a website form, by e-mail, telephone or by other means, we process the information you provide in order to respond to your enquiry or handle your request.
Messages submitted through forms on our website may also be stored within the SITE123 administration system.
Depending on the nature of the communication, the legal basis may be taking steps prior to entering into a contract, performance of a contract or our legitimate interest in communicating with customers, prospective customers and business partners.
Our business e-mail communication is operated using services provided by Websupport.
9. NEWSLETTER AND MARKETING COMMUNICATIONS
We may send newsletters and other marketing communications to individuals who have subscribed to receive them or have otherwise demonstrably requested such communications.
Where permitted by applicable law, we may also use the contact details of existing customers to provide information about our own similar products or services.
Every recipient has the option to easily and free of charge unsubscribe from marketing e-mails, in particular by using the unsubscribe link included in each newsletter or by contacting Biatec Watches.
Our newsletter service is operated through the SITE123 platform.
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
10. COOKIES, ANALYTICS AND ONLINE ADVERTISING
We use cookies and similar technologies on our website.
Cookies may be:
• strictly necessary for the proper functioning of the website
• analytical
• functional
• marketing or advertising cookies
We use CookieHub to manage cookie consent.
Depending on the visitor's consent preferences, we may use in particular:
• Google Analytics – to analyse website traffic and how our website is used
• Meta/Facebook Pixel – to measure and optimise advertising campaigns and the relevance of advertising
Analytical and marketing cookies or similar technologies that are not strictly necessary for the operation of the website are used on the basis of the visitor's appropriate consent, unless otherwise permitted by applicable law.
Visitors can manage their cookie preferences through the cookie management tool available on our website.
More detailed information about individual cookies, their providers and their duration may be available directly through CookieHub.
11. SITE123 AND WEBSITE HOSTING
We use the SITE123 platform to operate our main website and online store.
SITE123 may process on our behalf data relating to website visitors, orders, contact forms, newsletters and technical information necessary to provide and secure its services.
Depending on the service used and its technical infrastructure, certain information may also be processed outside the European Economic Area. Where applicable, appropriate data protection mechanisms under the GDPR are used.
12. OTHER RECIPIENTS AND SERVICE PROVIDERS
Where necessary, we may disclose personal data to the following categories of recipients:
• website hosting, e-mail and IT service providers
• SITE123
• payment service providers, in particular Stripe and PayPal
• banks and financial institutions
• shipping providers, in particular DHL Express and Slovenská pošta
• customs authorities and parties involved in customs clearance
• external accounting and tax service providers
• analytics, advertising and marketing technology providers
• cookie consent technology providers
• service partners where their involvement is necessary to perform servicing
• legal, tax or other professional advisers where necessary
• public authorities where required by law
We do not sell personal data to third parties.
13. TRANSFERS OF PERSONAL DATA OUTSIDE THE EEA
Some of our technology, analytics, marketing or payment service providers may process personal data outside the European Economic Area.
Where such a transfer occurs, personal data is transferred only in accordance with the GDPR, including on the basis of an adequacy decision of the European Commission or using appropriate contractual or other lawful safeguards.
The specific transfer mechanism may depend on the service provider and the country in which the data is processed.
14. RETENTION OF PERSONAL DATA
We retain personal data only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.
Retention periods may vary depending on the type of information. In particular:
• information relating to orders, invoices and accounting is retained for the period required by applicable law
• information required for the performance of a contract is retained for the duration of the contractual relationship and subsequently for the period necessary to establish, exercise or defend legal claims
• information relating to warranties, claims and servicing is retained for the period necessary to provide these services and protect legal claims
• information in the Digital Product Passport may be retained for the lifecycle of the product or for the period necessary to provide warranty and service support and maintain authenticity and service history records; personal data that is no longer necessary may be deleted or anonymised
• contact communications are retained for the period necessary to handle the request and subsequently for a reasonable period depending on their nature
• information processed on the basis of consent is retained until consent is withdrawn or the purpose of the processing ceases to exist, unless a longer retention period is required by law
Where we no longer require personal data and there is no lawful reason for its continued retention, we delete or anonymise it.
15. YOUR RIGHTS
To the extent provided by the GDPR, you have in particular the right to:
• obtain confirmation as to whether we process your personal data and access such data
• request correction of inaccurate or incomplete personal data
• request deletion of personal data where the legal requirements are met
• request restriction of processing
• object to processing based on legitimate interests
• object at any time to the processing of personal data for direct marketing purposes
• receive your personal data in a portable format where the legal requirements are met
• withdraw your consent at any time where processing is based on consent
• lodge a complaint with the competent supervisory authority
The exercise of certain rights may be restricted where continued retention or processing is required by law or is necessary for the establishment, exercise or defence of legal claims.
16. HOW TO EXERCISE YOUR RIGHTS
You may exercise your rights by contacting:
Biatec Watches, s.r.o.
E-mail: info@biatecwatches.com
Where necessary, we may request reasonable verification of your identity in order to prevent personal data from being disclosed or changed by an unauthorised person.
We respond to requests within the time limits required by applicable law.
17. SUPERVISORY AUTHORITY
If you believe that we process your personal data in violation of applicable data protection laws, you have the right to contact:
Office for Personal Data Protection of the Slovak Republic
(Úrad na ochranu osobných údajov Slovenskej republiky)
Current contact details and information on how to submit a complaint are available on the official website of the Office for Personal Data Protection of the Slovak Republic.
This does not affect your right to contact another competent supervisory authority under the GDPR.
18. SECURITY OF PERSONAL DATA
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.
Access to personal data is limited to persons and service providers who require such access in order to perform their work, contractual or legal obligations.
However, no method of electronic transmission or storage can be considered absolutely secure.
19. AUTOMATED DECISION-MAKING
In connection with the ordinary sale of watches, processing of orders, warranty services and servicing, we do not carry out automated individual decision-making that produces legal effects concerning customers or similarly significantly affects them, unless we specifically inform them otherwise.
Analytics and advertising technologies may create groups of users or evaluate their interactions for marketing and statistical purposes, depending on the consent provided and the settings of the relevant service.
20. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for personal data processing carried out by such third parties under their own privacy policies. We therefore recommend reviewing their privacy policies.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, in particular due to changes in applicable law, the services we use or the way in which we process personal data.
The current version will always be published on our website together with its effective date.
Last updated: 1 October 2026